To bring a cool experience for users, Filmora team did their best to compatibility Effects & Plug-ins including Boris FX, NewBlue FX, Filmstock, and AI Portrait features within the program, it would be free for use within 7 days and the user will be automatically charged per month if he/she has not canceled before the trial duration ends. We guess maybe there is some misunderstanding between us, please allow us to explain it in more detail and see how we could assist you further. I understand your feeling, it would be very frustrating when you were auto-renewed for the effects without awaring of it. Thanks for your love of Filmora itself to some degree. Look forward to getting in touch with you! Anyhow, thanks for your feedback, we'll keep improving and bring a better experience for users! To better help you out, would you please send us your contact email after receiving a request from Trustpilot? We will do needful assistance for you. Maybe it went to your trash box, so you didn't check it timely. Besides, we'll send a reminder email to the customer before auto-renewal. To avoid any trouble caused by it, we have especially provided an option for customers to uncheck the Plug-ins on the subscription page. In order to bring a cool experience, we did our best to compatibility Effects & Plug-ins (Boris FX & NewBlue FX & Filmstock & AI Portrait) within the Filmora program itself, it would be free for use for 7 days, however, the user will be automatically charged monthly if he/she doesn't cancel it before the trial duration ends. In line with your doubt caused by the 7 days free trial, we'd like to explain it in more detail. In case you might need help urgently next time, we sincerely invite you to submit a callback request from the following link and we'll call back in your time zone from 9 am - 10 pm. We are sorry to hear that you failed to get in touch with our Phone and LiveChat support fluently, and it might be caused by the overwhelming visits at that time. I understand that it is very important for users to get help timely when he/she has trouble using the product. Reply from Wondershare Updated 6 days ago
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